[Hiring] Call Center Representative | Communication Assistant @Communication Service for the Deaf, Inc

Role Description

This role involves facilitating communication between deaf or hard of hearing individuals and hearing individuals through telephone calls.

• Relay telephone calls between deaf, hard of hearing, and speech-impaired consumers and hearing consumers.
• Provide excellent customer service as a Communication Assistant in the Telephone Relay Service (TRS) Call Centers.

Qualifications

• A minimum of a High School Diploma or equivalent
• 18 years of age or older
• Ability to type at 60 words per minute with minimal errors (to graduate training)
• 45 words per minute with 90% accuracy to qualify for training
• Excellent customer service experience and a relaxed/calm demeanor
• Ability to work various schedules including weekdays, weekends, evenings, and holidays
• Must be able to pass skill assessments administered by a local recruiter

Requirements

• Excellent communication skills
• Ability to speak clearly and pronounce and enunciate complex words and sentence structure
• Ability to effectively verbally communicate using voice inflection, adjust tone and volume
• Ability to read text aloud from a computer and listen to spoken word and transcribe to text on a computer
• Excellent grammar and spelling
• Ability to learn and understand complex computer communication software, shortcuts and command functions
• Ability to work in a fast-paced environment
• Ability to adapt to schedules influenced by call volume fluctuations

Benefits

• Opportunity to work from home
• Starting wage of $14 per hour
• Hiring for full and part-time positions
• Eligible for salary increases twice a year
• Paid time off (for all employees)
• Remote Work Stipend
• Employee Assistance Program (available immediately, no employee cost)
• Employee rewards for good attendance and performance
• Student loan forgiveness eligibility (due to non-profit status)
• Downtime is YOUR time
• No sales, no quotas, no tech support, no customer conflict de-escalation