[Hiring] Call Center Representative @TEKsystems

Role Description

We are looking for a customer-focused Technical Support Representative to support the Kwikset product line, including specialty and electronic locks such as keypad and smartphone-enabled locking systems. In this role, you'll assist customers who may be experiencing installation issues, product malfunctions, or situations where they are unable to access their homes. Because of this, we're looking for someone who can remain calm, communicate clearly, troubleshoot effectively, and provide an excellent customer experience.

• Handle a high volume of inbound customer service and technical support calls.
• Assist customers with troubleshooting, installation, product features, and general product questions.
• Walk customers through solutions step-by-step over the phone.
• Determine whether products can be repaired or may need replacement.
• Respond professionally to customers experiencing difficult or time-sensitive situations.
• Document customer interactions and relevant product information accurately in the computer system.
• Respond to customer repair and service requests according to established procedures.
• Direct customers to the appropriate resources when additional assistance is needed.

Qualifications

• Customer service, call center, technical support, or product support experience preferred.
• Strong troubleshooting and problem-solving skills.
• Technical mindset and willingness to learn.
• Self-motivated and comfortable learning products independently.
• Basic mechanical aptitude.
• Strong verbal and written communication skills.
• Comfortable assisting frustrated customers while remaining patient and professional.
• Basic computer/data-entry skills.
• Ability to type 35+ WPM.
• High school diploma or equivalent.
• Previous hardware or home improvement experience is a plus.
• Spanish or French bilingual skills are a plus.

Requirements

• Entry Level
• Contract to Hire position based out of El Paso, TX.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.