[Hiring] Call Center Representative @InfoCision Management Corporation

Role Description

We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you.

• Schedule Options:
  • Day Shift
  • Evening Shift
  • Night Shift (available until 2:00 AM EST)
• Job Responsibilities:
  • Answer inbound customer calls professionally and courteously.
  • Make outbound calls on behalf of a variety of clients.
  • Follow client-specific call flows and procedures.
  • Provide outstanding customer service and problem resolution.
  • Accurately document customer interactions.
  • Meet quality, attendance, and performance expectations.

Qualifications

• Excellent verbal communication skills.
• Strong customer service skills.
• Comfortable using a computer and navigating multiple applications.
• Ability to multitask while speaking with customers.

Requirements

• Remote Work Requirements- Candidates must provide their own:
  • Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection. No satellite or cellular services are accepted.
  • A quiet, distraction-free workspace

Benefits

• 100% Remote Work from Home
• Paid Training
• Weekly Pay
• Access a Portion of Your Earned Wages Multiple Times Each Week
• Flexible Scheduling
• Employee Recognition & Rewards Program
• Opportunities for Career Growth and Advancement
• Supportive Leadership Team