[Hiring] Call Center Representative @Affinity Federal Credit Union

Role Description

In order to continually provide our members with the highest level of service, we are seeking results oriented and service focused individuals to join our digital contact center team.

Selected candidates MUST be able to work one of the following shifts:

• M-F 8:30am-5pm or 9:30am-6pm
• Saturday availability required at least twice per month: 9am-1pm and 1-5pm shifts.

100% remote candidates who meet the requirements are eligible to apply and will be considered. Onsite, in-person candidates are strongly preferred to work at our corporate headquarters in Basking Ridge, NJ.

The starting salary range for a new hire in this role is $48k to $50k. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc.

Call Center specialists provide our credit union members with knowledgeable, prompt, accurate and courteous service, while also showing empathy and genuine care for their financial well-being. Responsibilities include:

• Communicating with members via digital channels to discuss their individual financial needs.
• Effectively handling inbound calls.
• Seeking solutions to problems.
• Identifying needs-based sales opportunities.
• Developing long-term financial relationships with our members.

Qualifications

• Minimum of two years of experience in a customer service capacity, high volume call center experience strongly preferred.
• Prior banking experience is preferred.
• Prior CRM experience is preferred, but not required.
• Excellent communication, interpersonal, organizational and problem-solving skills.
• Positive, patient and customer-focused at all times.
• Ability to multi-task is essential in this role.
• Bilingual, Spanish-speaking is preferred.

Requirements

• Minimum of two years of experience in a customer service capacity, high volume call center experience strongly preferred.
• Prior banking experience is preferred.
• Prior CRM experience is preferred, but not required.
• Excellent communication, interpersonal, organizational and problem-solving skills.
• Positive, patient and customer-focused at all times.
• Ability to multi-task is essential in this role.
• Bilingual, Spanish-speaking is preferred.

Benefits

• Highly competitive and multi-faceted Total Rewards package including competitive pay.
• Target incentive.
• Full medical/dental/prescription coverage.
• 401(k) plan.
• Profit sharing.
• Generous paid time off.
• Discounts on products and services.
• Earn paid time off for volunteering.
• Extensive educational and developmental opportunities.
• Access to our formal Tuition Assistance Program.

Company Description

Affinity Federal Credit Union is an Equal Opportunity Employer. Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we’ve created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability, or sexual orientation.

Explore career opportunities with Affinity and belong to something better.