[Hiring] Call Center Representative @Internet Brands

Role Description

Premier Disability Services, an Internet Brand company, is seeking qualified Call Center Representatives to join our high-volume call center team based in Minneapolis, MN.

• Providing accurate information for incoming customer/client callers regarding disability claim status.
• Make outbound calls to obtain required information from clients pertaining to their cases/hearings.
• Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues.
• Effectively navigate multiple computer windows to access several systems in a proficient manner.
• Handling all callers with efficiency, courtesy and respect.
• Meet daily metric goals and monthly audits.

Qualifications

• Two (2) years high-volume call center experience.
• Two (2) years Customer Service/Sales experience preferred.
• Ability to retain information and learn new systems quickly.
• Commitment to strong attendance.
• Strong computer knowledge and excellent typing skills at least 50WPM.
• Be able to deal with high call volume while deescalating scenarios through conflict resolution skills set.
• Must have sharp attention to detail and ability to perform with high degree of accuracy.
• Strong analytical skills to review documents and reach sound decisions.
• Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call quality, timeliness, and productivity.

Requirements

• Compensation: The range is $16.00 - $20.00 per hour, with the opportunity to earn up to $500 a month in bonuses based on your performance.
• Hiring States: Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas
• Onsite: Brooklyn Park, MN - Pay starts at $20.00 per hour
• Remote hiring areas: Pay starts at $16.00 per hour
• Terms: Full-Time. This is an hourly, non-exempt position.
• Hours of Operation: Monday through Friday 8:00am – 6:00pm CST

Benefits

• Medical, Dental and Vision insurance.
• PTO and paid holidays!
• Cafeteria onsite and a subsidized lunch program.
• Opportunities to grow within the company!
• Comprehensive benefits package designed to support the health and well-being of you and your family.
• Health insurance options such as medical, dental, and vision coverage.
• Flexible spending accounts (FSA) for medical and dependent care.
• Short-term and long-term disability insurance, and life and AD&D insurance.
• 401(k) retirement savings plan with a company match.
• Paid time off (PTO), paid holidays, commuter benefits.
• Access to Employee Assistance Program (EAP) and well-being coaching services.
• Voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services.