[Hiring] Call Center Representative @Senture

Role Description

The Call Center Representatives are at the heart of our business and play a critical role in helping Senture succeed. We are seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you.

• Provide both inbound and outbound call support to various clients
• Deliver exceptional customer service while following protocols and guidelines
• Use various web-based systems to answer customer inquiries
• Document each customer's inquiry information into a database
• Verify customers' information, making corrections and updates as needed
• Actively listen to recognize opportunities to offer additional information to callers
• Follow-up with callers as necessary
• Use statistical contact center data to make improvements to performance
• Outbound calling for surveying to obtain client specific information
• Adhere to shift and schedule requirements

Qualifications

• High School Diploma or GED
• Prior call center or customer service experience highly desired
• Effective verbal and written communication skills
• Ability to multi-task
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Ability to sit for extended periods of time
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test

Requirements

• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
• Must be able to meet the minimum internet speed requirements for specific program
• Hotspots, satellite and wireless internet service is NOT allowed for this role

Benefits

• This is a work from home opportunity
• Representatives will be provided with the equipment, training, and support needed to ensure they are successful
• Employees are required to have fast and reliable internet in order to work from home