Call Center Representative @AAA Northeast
Customer Service
Salary usd 19 - 20 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago

[Hiring] Call Center Representative @AAA Northeast

2mths ago - AAA Northeast is hiring a remote Call Center Representative. πŸ’Έ Salary: usd 19 - 20 per hour πŸ“Location: USA

Role Description

This role involves providing roadside assistance and exceptional customer service to members.

  • Receives incoming calls for roadside assistance on behalf of contracted automobile companies.
  • Processes requests and gathers required information to provide timely service.
  • Answers callers' questions and provides detailed information on road service products and services.
  • Delivers Five Diamond Customer service to encourage member retention, renewal, and new membership sales.
  • Takes road service calls while managing members' emotional states.
  • Gathers information regarding road service calls, including verification of membership number, name, telephone number, e-mail, vehicle description, and location.
  • Utilizes department/program software to capture accurate information, prioritize calls for safety issues, and research membership status.
  • Determines the exact location of disabled vehicles or meeting places by asking probing questions and referring to maps or other materials.
  • Adheres to department standards for after call work, talk time, and staffed time.
  • Provides information to members on road service policies and procedures.
  • Determines the appropriate course of action for each call received, consulting with a supervisor for members with special circumstances.

Qualifications

  • High School Diploma or GED Required or 4 years of experience in lieu of degree Required
  • Customer Service experience Required
  • Call Center experience Preferred

Requirements

  • Ability to address various high volume and challenging situations.
  • Ability to listen to, understand, and communicate with others by telephone, in written form, or electronically.
  • Ability to read maps and utilize navigation resources.
  • Ability to convince others to buy goods/services or to otherwise change their minds or actions.
  • Encourage and build mutual trust, respect, and cooperation with others and maintain them.
  • Ability to apply general rules to specific problems to produce answers that make sense.
  • Ability to operate a computer with relevant software applications.
  • Ability to maintain confidentiality.

Benefits

  • Hourly rate: $19.00 - $20.00 per hour
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Call Center Representative @AAA Northeast
Customer Service
Salary usd 19 - 20 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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