[Hiring] Call Center Rep @TEKsystems

Role Description

We are seeking multiple Customer Service Representatives to support a growing patient payment program. In this role, you will handle both inbound and outbound calls to assist customers with account questions, enrollment, and payments while delivering a high‑quality, patient‑focused experience. This is a fully remote role; however, candidates must live locally in the Portland area to pick up, return, and exchange equipment at the Beaverton office as needed.

• Serve as the primary phone contact for inbound calls from current and potential account holders
• Make outbound calls including welcome calls, servicing calls, and past‑due payment outreach
• Process customer payments and assist with account enrollment
• Document all call activity and interactions within a proprietary CRM system
• Escalate complaints and resolve customer issues professionally and efficiently
• Provide white‑glove, first‑class customer service as a patient advocate
• Participate in ongoing quality reviews, coaching, and performance feedback

Qualifications

• Strong customer service mindset with prior experience in retail, hospitality, restaurant, sales, receptionist, or call center environments
• Comfortable handling inbound and outbound phone calls, including payment‑related conversations
• High school diploma or equivalent work experience preferred
• Ability to be coachable and receptive to feedback
• Must have reliable childcare arrangements during scheduled work hours
• Must have a quiet, private home workspace (cannot work in a shared room)

Requirements

• 1–2 years of call center or telephone customer support experience (preferred)
• Experience in healthcare or financial services environments (preferred)
• Familiarity with HIPAA or regulated environments (preferred)
• Bilingual Spanish/English (highly preferred)

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Scheduling & Important Dates

• Equipment Pickup: Friday, 6/5 in Beaverton, OR (paid 8‑hour day; availability required 8am–5pm)
• Training Start: Monday, 6/8
• Operational hours are Mon-Fri 5:00am–5:00pm (must be available for an 8-hour shift within this timeframe)

Job Type & Location

This is a Contract to Hire position based out of Beaverton, OR.

Pay and Benefits

The pay range for this position is $19.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 9, 2026.