[Hiring] Call Center Project Coordinator @Alpine Home Air Products

Role Description

We are hiring Call Center Project Coordinators (PCs) to serve as the frontline owners of customer intake and early-stage experience. In this role, you will guide customers through their first interactions with Alpine, helping them move toward the right next step with clarity and minimal friction.

• Serve as the first point of contact for customers across phone and chat
• Guide customers toward the right next step in their journey with minimal friction
• Ask thoughtful, targeted questions to clarify goals, constraints, and missing information
• Resolve simple issues when appropriate to reduce unnecessary transfers
• Apply SOPs and workflow logic while adapting to real-world customer scenarios
• Use AI-assisted intake and routing tools as decision support, applying judgment to ensure quality
• Set customers and downstream teams up for success through clear documentation and accurate handoffs
• Maintain clean, complete data in internal systems
• Provide feedback on workflows and flag gaps or edge cases
• Handle high volumes of inbound inquiries while maintaining accuracy, clarity, and professionalism

Qualifications

• Experience in customer operations, intake, support, or coordination roles is helpful
• Experience working with SOPs, CRMs, or workflow tools is a plus
• Comfort using modern tools (including AI-assisted workflows) is preferred
• Strong communication skills, judgment, and a learning mindset matter more than industry background

Requirements

• Care about creating a great experience for customers
• Think critically about how processes work and how they could be better
• Are adaptable when situations don’t fit neatly into a script
• Enjoy solving small problems that remove friction for others
• Can handle high volumes without losing attention to detail
• Are confident using multiple systems and tools at once
• Stay curious and proactive about improving how work gets done

Benefits

• Competitive compensation, DOE
• Group health insurance plus health savings account
• 401k, paid time off, paid holidays
• Life insurance, short-term disability and more
• Paid educational and professional development training
• Work-from-home (remote)
• All computer equipment will be provided