[Hiring] Call Center Agent - Travel Benefits @Conduent Business Services, LLC

Role Description

As a Call Center Agent - Travel Benefits at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.

• Responsible for managing inbound calls throughout your entire shift
• Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalating challenging calls
• Collaborating with the team
• Supporting side projects that showcase leadership and drive continuous improvement

Qualifications

• Must be a Delta retiree who has experience with Deltamatic
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check
• Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
• Must have the ability to navigate multiple systems and priorities while quickly learning new processes in a fast-paced environment
• Must have exceptional attention to detail with a collaborative approach to achieving shared team goals
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router
• Live in one of the following states: AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

Benefits

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• The chance to make a real impact on the travel experience