[Hiring] Call Center Agent @ConnectUs Marketing Solutions

Role Description

• Outbound calls for surveys, lead generation, event invitation and/or sales.
• Inbound calls to resolve customer queries or close lead/sales.
• Data entry to update customer relationship management (CRM) software.
• Respond to emails.
• Create reports using Microsoft Office and Google Drive.
• Meet service level agreements set forth.
• Perform other duties as assigned.

Qualifications

• Excellent English communication skills.
• Typing Speed: at least 40WPM.
• Ability to work under pressure.
• Ability to multitask, prioritize and manage time efficiently.
• Customer orientation and ability to adapt and respond to different types of personalities.
• Intelligent.
• No BPO experience required; fresh graduates are welcome to apply.

Requirements

• MUST HAVE the following equipment:
• Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM.
• OS: Windows 10 or higher (MacOS equivalent is allowed).
• Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature.
• Internet connection: Wired connection; minimum of at least 30 Mbps.
• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord.

Benefits

• Permanent work-from-home.
• Full Time and Long Term Employment.
• Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract).
• Salary will be based on: Skills, Attitude, Performance, Attendance.
• Opportunity for regularization and promotion.
• US and Canadian clients.
• Shift: Graveyard Monday to Friday, and Saturday as needed.
• Scholarship program duration: 8 to 10 days.
• Guaranteed Monthly Income: PHP 15,000.
• Incentives: Up to PHP 7,000.
• Total salary package: PHP 22,000 to PHP 25,000.