[Hiring] Call Center Agent @American Home Design

Role Description

American Home Design is hiring Part-time Remote Call Center Agents to schedule appointments for our sales team. Our agents are responsible for making outbound calls to potential customers who have shown some interest in our products and scheduling a free consultation with them. We have a robust marketing program that brings in new leads every day. We are looking for experienced sales professionals who want a great opportunity while working remotely with a fun team!

Are you pleasantly persuasive? Do you enjoy talking on the phone? Are you self-motivated and want to be rewarded for your efforts? If so, this position could be a great fit for you!

• Make 25-35 outbound calls each hour to prospects by telephone to schedule appointments.
• Utilize our scripts to engage, excite, and persuade homeowners on why they should get more information.
• Overcome objections with provided rebuttals.
• Maintain a positive, can-do attitude in the face of rejection.
• Reach and exceed weekly and monthly appointment goals.
• Make notes in our CRM regarding your conversation.

Qualifications

• 2+ years of sales experience.
• 1+ years of experience in a Call Center environment required.
• Be proficient navigating multiple browser tabs and troubleshooting computer issues as they arise.
• Previous home improvement experience is a plus!
• Professional and personable attitude.
• Energetic, enthusiastic, outgoing personality.
• Active listener.
• A written and conversational communicator.
• Persuasive and influential.
• Able to solve problems using critical thinking and logic.
• Self-motivated, directed, and driven.
• Resilient to rejection and able to overcome obstacles and objections with a smile.
• Adaptable, teachable, and willing to learn and keep on learning.

Requirements

• Must have a quiet space to work and talk on the phone while at home.
• Must have your own computer with reliable high-speed internet and a headset.

Benefits

• Work from the comfort of your home.
• Uncapped bonus opportunity.
• Paid professional training.
• Health Insurance, Life Insurance, Dental/Vision Insurance (Full-Time Employees).
• Paid Time Off and Holiday pay.
• 401(k) with a company match.
• Opportunity for growth within the company.

Company Description

For over 45 years, American Home Design, Inc. has an excellent reputation for taking care of our customers and maintains an A+ rating with the Better Business Bureau. We are a BBB Torch Award Winner for ethical commerce. We've been named a Top Workplace Winner in 2024 and over 10 times in the previous years by the Tennessean. According to Top Remodeling Magazines, American Home Design, Inc. consistently ranks in the top 100 remodeling companies in the country and #1 in TN.

Location Requirement

Applicants must reside in the United States. We are not currently accepting applications from candidates residing in the following states or districts: Arizona, Michigan, Minnesota, Nevada, Ohio, Pennsylvania, Wisconsin, California, Colorado, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, Virginia, Washington, or the District of Columbia.