[Hiring] Call Center Agent @Recruitment Department

Role Description

• Outbound calls for surveys, lead generation, event invitation and/or sales
• Inbound calls to resolve customer queries or close lead/sales
• Data entry to update customer relationship management (CRM) software
• Respond to emails
• Create reports using Microsoft Office and Google Drive
• Meet service level agreements set forth
• Perform other duties as assigned

Qualifications

• Excellent English communication skills
• Typing Speed: at least 40WPM
• Ability to work under pressure
• Ability to multitask, prioritize and manage time efficiently
• Customer orientation and ability to adapt and respond to different types of personalities
• Intelligent
• No BPO experience required; fresh graduates are welcome to apply

Requirements

• Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM
• OS: Windows 10 or higher (MacOS equivalent is allowed)
• Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
• Internet connection: Wired connection; minimum of at least 30 Mbps
• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord

Benefits

• Permanent work-from-home
• Full Time and Long Term Employment
• Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
• Salary will be based on: Skills, Attitude, Performance, Attendance
• Opportunity for regularization and promotion
• US and Canadian clients
• Shift: Graveyard Monday to Friday, and Saturday as needed
• Scholarship program duration: 5 to 8 days