[Hiring] Call Center Agent @S R INTERNATIONAL INC

Role Description

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency, and general information requests. To succeed in this position, candidates should have a bias for doing the right thing and serving others with a positive attitude.

Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO.

This position includes the following:

• Answering incoming phone calls in a fast-paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering, and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations

Qualifications

• Strong ability to multitask
• Basic use of Microsoft Word, Excel, and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication, and division
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Requirements

• Candidates MUST have 1 year of recent call center experience
• Previous two positions should each be at least one consecutive year in a fast-paced call center
• National call center experience in industries such as finance/banking, insurance, and telecommunications (NOT LOOKING FOR TECHNICAL SUPPORT)
• Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the previous 5 years
• Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person
• Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday
• Training is an intensive 3 weeks from 8:30am to 5pm
• Attendance is critical as learning and applying knowledge is continuous for this role
• Must have hardwired internet access with sufficient bandwidth to handle applications required for the job duties
• If using a 5G router, please bring this on day 1 so the IT department can prepare it to work with issued equipment
• Short stint work history will likely not make it to the interview
• Call center history should not be switchboard operation/dispatch, transferring calls
• Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) - not public transportation

Benefits

• This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position, demonstrate dependability, and culture alignment