[Hiring] Call Attendant @CannAmm

Role Description

This position is a team member of the CannAmm Booking Team responsible for booking appointments for Occupational Health needs. The Call Attendant will interact with many of the front-line staff of other functional groups within CannAmm including MROAs, Client Care, and Collection Site Services. The position is that of a front-line-facing CannAmm employee who will be interacting consistently with company representatives, donors, and collectors.

Qualifications

• High School diploma
• Bilingualism is an asset.
• Excellent organizational, planning, and prioritizing skills.
• Computer/Data Entry knowledge.
• Proficient with Cantrak.
• Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.
• Strong interpersonal skills demonstrating tact and diplomacy when dealing with both internal staff and external clients.

Requirements

• Must be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.
• Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.
• Must work effectively and professionally under minimal supervision and exercise good judgment.

Benefits

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities.
• Access a health and wellness benefits program that supports you and your loved ones.
• Grow and thrive with a dynamic, successful company through internal mobility opportunities.
• Invest in your future through RRSP match benefits and an employee stock purchase program.
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

How YOU will make a difference

• Phone Booking
  • Handle inbound/outbound calls to coordinate occupational testing.
  • Notate and document all call information according to standard operating procedures.
• Web Booking
  • Action web booking requests promptly.
  • Handle outbound calls to coordinate occupational testing.
  • Notate and document all call information according to standard operating procedures.
• Trouble Shooting and problem solving
  • Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.
  • Must be able to identify and escalate priority issues to the correct department using the chain-of-command protocol.
• Provide excellent Customer service and Professionalism
  • Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally.
  • Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.
  • Maintain thorough knowledge of call center processes and adapt to changes required.
  • Maintain excellent communication with internal departments to ensure continuity when releasing information externally.
  • Maintain a low error rate.
  • Reliable attendance and prompt arrival to scheduled shifts.
• Other Duties as assigned by the Call Centre OPS Manager/Supervisor.