[Hiring] Business Services Specialist – Customer Support @Duke Energy Corporation

Role Description

This role involves playing an integral part of Duke Energy’s customer success and satisfaction as a Business Specialist I.

• Support Duke Energy’s small to medium-sized business customers.
• Focus on customer relationship management and promoting Duke Energy billing, payment, and digital channel offerings.
• Handle customer requests related to billing, payment, deposits, service requests, program questions, and digital channel inquiries.
• Collaborate with other departments to assist customers with their business needs.

Qualifications

• High School/GED degree
• One (1) year or more related work experience

Requirements

• Actively taking Duke Energy BST calls
• Associate or bachelor’s degree
• Two (2) or more years of customer service experience with business customers or similar professional experience in a customer-facing position
• Customer relationship management experience
• Data Entry experience (ability to type at 40+ words per minute)
• Knowledge of regulatory rules, regulations, inspections, and requirements
• Ability to work efficiently in stressful situations
• Ability to organize and prioritize tasks
• Ability to interact well with both internal and external customers
• Ability to communicate clearly and effectively, both verbally and in writing
• Effective problem solving and analytical skills
• Strong interpersonal skills
• Exceptional skills using Microsoft Office products

Benefits

• Paid Time Off, holidays, and sick leave
• Health, Dental, and Vision Insurance
• 401K plan with company match
• All necessary equipment provided

Training Details

• Training will last for 1 week, Monday - Friday from 8:00 AM to 4:30 PM EST
• Required first day onsite attendance at a Duke Energy call center location
• No allowance for vacation time or absences during the training period

Working Conditions

• Work will be performed remotely but candidates are expected to live within a reasonable commute of a Duke Energy call center facility
• Work will be performed during hours of operation: Monday - Friday, 7:00 AM – 7:00 PM EST
• Mandatory Overtime & Storm Duty Calls during inclement weather or major events
• Access to a reliable high-speed internet and a quiet work environment is required

Travel Requirements

• Relocation Assistance Provided (as applicable): No
• Represented/Union Position: No
• Visa Sponsored Position: No