[Hiring] Business Development Specialist @Omni Glass LLC

Role Description

This is a remote position. As the first point of contact for our customers, you will handle inbound inquiries, schedule appointments, provide service information, and ensure a seamless customer experience. This remote role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.

• Handle Inbound Calls: Answer customer inquiries about auto glass services (windshield repair, replacement, ADAS calibration, etc.) with professionalism and empathy.
• Schedule Appointments: Coordinate mobile and in-shop service appointments using our CRM software, ensuring efficient technician schedules.
• Provide Information: Educate customers on service options, pricing, warranties, and military discounts, maintaining transparency and trust.
• Customer Follow-Up: Confirm appointments, follow up on quotes, and address customer concerns to ensure satisfaction.
• Data Entry: Accurately enter customer information, service requests, and appointment details into our CRM system.
• Support Team: Collaborate with technicians and management to resolve issues and streamline operations.

Qualifications

• 1+ year in a call center, customer service, or related role preferred; automotive industry experience a plus but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency with CRM software and basic computer systems.
• Empathy, active listening, and conflict resolution skills.
• Positive attitude, team player, and commitment to customer satisfaction.
• High school diploma or equivalent.
• Must be available to work Monday–Saturday, 8:00 AM–5:00 PM (U.S. Time).

Requirements

• 1+ year in a call center, customer service, or related role preferred; automotive industry experience a plus but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency with CRM software and basic computer systems.
• Empathy, active listening, and conflict resolution skills.
• Positive attitude, team player, and commitment to customer satisfaction.
• High school diploma or equivalent.
• Must be available to work Monday–Saturday, 8:00 AM–5:00 PM (U.S. Time).

Benefits

• Supportive Environment: Work in a family-run business with a tight-knit team and a focus on employee growth.
• Benefits: Competitive pay, paid time off, paid training.
• Perks: Work from home!
• Reputation: Be part of a trusted company with a strong community presence and stellar customer reviews.