[Hiring] Business Administration Support @eClerx

Role Description

• Answer enquiries by clarifying desired information; researching, locating, and providing information, completing transactions and forwarding requests.
• Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
• Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve enquiries.
• First point of customer contact for general enquiries via live and non-live contact.
• Use questioning and listening skills that support effective telephone communication.
• Handle special telephone tasks like call transfers, taking messages, call backs, holds and interruptions.
• Build positive rapport with different types of customers over the telephone.
• Apply proper telephone etiquette to satisfy various customer situations and effectively control a telephone call.
• Manage high volume of telephone calls while maintaining high quality of services and performance standards.
• Build and maintain business relationships with customers by providing prompt and accurate service to promote customer loyalty.
• Perform troubleshooting on all customer service issues and schedule all field service calls as required.
• Maintain and document customer interactions in databases and CRM applications.
• Administer and prioritize all customer tasks and ensure achievement of all deadlines within required timeframes.

Qualifications

• Experience in customer service and business administration.
• Strong communication and interpersonal skills.
• Ability to manage high volume of calls and maintain service quality.

Requirements

• Proficiency in data entry and management.
• Ability to handle confidential information.
• Strong organizational skills and attention to detail.

Benefits

• Opportunities for professional development.
• Supportive team environment.

Company Description

Our company is dedicated to providing exceptional customer service and support while maintaining a positive work environment.