[Hiring] Brokerage Operations Associate @Vouch Insurance

Role Description

As a member of the Brokerage Operations team, you will play a critical role in supporting our clients across brokerage workflows. You will partner with brokers and cross-functional teams to deliver value throughout the entire customer lifecycle — from initial sale through binding, billing, and renewals. You will also support clients and internal and external stakeholders with post-bind service requests and ongoing policy maintenance.

This role offers the opportunity to join a growing, agile team where you will gain deep exposure to the operational systems and processes that power a best-in-class brokerage.

• Deliver timely, consistent responses to client and internal/external stakeholder inquiries
• Maintain and update policy data and documentation within our AMS and CRM, ensuring accuracy and completeness
• Manage specialty policy servicing requests, including binding, cancellations, endorsements, billing inquiries, surplus lines filings, and other policy maintenance activities
• Support certificate of insurance requests, partnering closely with Brokerage Ops Associate Support Representatives
• Partner with brokers, carriers, wholesalers, and internal teams to support policy servicing and maintenance
• Coordinate with clients and billing partners to resolve billing-related matters
• Identify opportunities to add value for brokers through proactive follow-ups and operational improvements
• Assist in documenting and refining day-to-day processes to improve operational efficiency

Qualifications

• 2+ years of experience in a fast-paced, customer service-oriented environment
• 1+ year of experience in an insurance-related role
• Active Property & Casualty Insurance License
• Strong communication and organizational skills
• Exceptional attention to detail
• Driven by problem-solving and continuous improvement
• Dependable, positive, and action-oriented with strong follow-through
• Comfortable operating in ambiguity and maintaining composure in complex situations
• Independent problem-solver who knows when to seek guidance
• Ability to prioritize and manage high volumes of requests

Requirements

• Prior experience working (Salesforce, Veruna)
• Exposure to and passion for early-stage startups and/or high-growth environments

Benefits

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Parental leave
• Flexible vacation time
• Wellness allowance
• Technology allowance
• Company-sponsored personal and professional development
• L&D: Partnerships with Ethena and monthly Lunch & Learns
• Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
• Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
• Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.

Company Description

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team.