[Hiring] Broker Experience Manager @Expa

Role Description

This role involves serving as the primary partner to our broker community, combining coaching, community building, and product advocacy.

• Manage relationships with a portfolio of business brokers
• Run regular check-ins to understand deal pipelines, challenges, and opportunities
• Provide practical coaching on workflows, platform usage, and best practices
• Build trusted relationships and proactively identify risks or growth opportunities
• Collect and synthesize broker feedback through conversations and surveys
• Lead onboarding for new brokers through live walkthroughs and follow-ups
• Train customers on platform features, deal workflows, and operational best practices
• Create scalable enablement content (guides, short videos, FAQs)
• Monitor usage and proactively support brokers to drive adoption and retention
• Design and host virtual events such as workshops, trainings, and community sessions
• Foster engagement across channels (Slack, webinars, occasional in-person events)
• Encourage knowledge-sharing and highlight broker wins and success stories
• Communicate product updates, tips, and best practices to customers
• Act as the “voice of the broker” internally by identifying patterns in feedback
• Partner closely with Product, Growth, and Operations to improve broker outcomes

Qualifications

• 2–5+ years in Customer Success, Relationship Management, Community, or similar roles
• Experience in marketplaces or professional services preferred, and bonus for experience in business brokerages or real estate!
• Comfortable running customer trainings, webinars, or online communities
• Startup or fast-paced environment experience is a plus

Requirements

• Highly relationship-driven and energized by working closely with customers
• Organized operator who can manage many conversations and follow-ups
• Strong communicator - comfortable leading calls, trainings, and written content
• Tech-savvy and quick to learn new tools and workflows
• Customer-first mindset with the ability to give honest, constructive guidance

Benefits

• Compensation: annual salary range of $70,000
• Medical benefits
• Early-stage equity in the company

Location & Work Style

• US-based, fully remote
• Primarily standard business hours with occasional flexibility across U.S. time zones
• Occasional travel for team or broker events