[Hiring] Broker Agent Service Analyst @UnitedHealth Group

Role Description

In this role, you will play a key part in supporting Agent Lifecycle Management by analyzing and processing new and existing agent requests for UHC. This includes reviewing applications and contracts through to completion. You will provide exceptional customer service to all internal staff and external customers.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

• Review applications, gather data, determine eligibility and compliance
• Process broker and agent licensing, appointment, and contracting credentials for UHC Products
• Ensure that all paperwork, credentials, and other necessary documents are in good order
• Perform analysis of submitted material for completeness and accuracy, analyzing credentials and documentation
• Ensure cases adhere to all policies and procedures, in addition to federal and state laws and regulations
• Identify risks or issues and assess/implement alternate solutions
• Handle processing of licensing, appointing, and contracting work
• Monitor the day-to-day activity on assigned accounts to keep agents and other stakeholders informed of relevant information or lack thereof
• Participate in interdepartmental team efforts, such as the implementation of updates to the production system
• Input applications and process changes to current contracts
• Responsible for analyzing, processing, and completing cases
• Process approximately 20-30 cases per day
• Perform other related duties as required to achieve the goals and objectives of the company and department

Qualifications

• High School Diploma/GED (or higher)
• 2+ years of experience in customer service or sales support role
• 1+ years of experience using multiple computer programs simultaneously to enter, review, and verify information
• Intermediate level of proficiency using MS Outlook for calendar management, meetings, emailing, and managing email folders
• Intermediate level of proficiency using Excel for data entry, sorting, filtering, and entering information into basic tables
• Intermediate level of proficiency using MS Word to create general correspondence, use spell and grammar check tools, and enter information into forms/templates

Requirements

• Previous healthcare industry experience
• Knowledge of insurance industry compliance, licensing, or claims

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

• UnitedHealth Group is an Equal Employment Opportunity employer under applicable law.
• Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
• UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.