[Hiring] Bodily Injury Claims Adjuster @Reserv

Role Description

We are seeking highly organized and customer-focused Resolution Specialists to join our team. The successful candidate will be responsible for:

• Communicating with customers on the phone, educating and helping the customer work through their claim to the best possible outcome.
• Handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim.
• Managing transportation-related claims.

The ideal candidate will:

• Have a willingness to work through and design processes that support the quickest claim resolution with the best outcome.
• Collaborate closely with product and engineering teams to provide feedback and identify technology and process improvements.
• Be highly motivated and growth-oriented.
• Be passionate about customer experience.
• Exercise empathy and patience towards everyone interacted with.
• Maintain a sense of urgency at all times.
• Be creative in finding the right exit ramp for claim resolution.
• Enjoy conflict as a conversational process, working toward a win/win claim resolution.
• Be curious and want to know the whole story to make the right decisions early.
• Be anti-status quo, taking appropriate actions to ensure improvements.
• Communicate professionally in written and oral forms.
• Have a sense of humor.

Qualifications

• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license.
• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Minimum of 3 years of experience concentrated in transportation claims adjusting, ideally with:
  • Third-party PD
  • Third-party bodily injury, including catastrophic losses
  • UM/UIM bodily injury
  • Litigation experience
  • PIP a plus, but not required
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Willingness to travel for clients and claims needs.

Requirements

• Willing to obtain any additional required licenses within 60 days, including state testing.
• Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment that might be needed.
• Provide a manageable pending to deliver the service in a way always wanted from a dedicated account.
• Listen to the Resolution Specialist's feedback to enhance and improve upon long-standing challenges.
• Work toward reducing and eliminating all the administrative work from a Resolution Specialist.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.