[Hiring] Bodily Injury Claims Adjuster @Reserv

Role Description

We are seeking highly organized and customer-focused Rideshare Bodily Injury Resolution Specialists to join our team. In this role, you will manage bodily injury claims arising from incidents involving vehicles operating on rideshare platforms. You’ll serve as the main point of contact for injured parties, policyholders, attorneys, medical providers, and other stakeholders—working to deliver timely, fair, and compliant claim resolutions.

• Assess liability, evaluate medical treatment and injury severity, review documentation, and negotiate settlements across a variety of bodily injury exposures.
• Work closely with internal product and engineering teams to share insights that drive process improvements and technology enhancements across the claims journey.

Resolution Specialists are:

• Highly motivated and growth-oriented.
• Passionate specialists who care about the customer and their experience.
• Empathetic, exercising empathy and patience towards everyone interacted with.
• Urgent at all times, without working at all hours.
• Creative in finding the right exit ramp for the resolution of the claim.
• Conflict-enjoyers, working toward a win/win claim resolution.
• Curious, wanting to know the whole story to make the right decisions early.
• Anti-status quo, taking appropriate actions to ensure improvements.
• Communicative, maintaining professional written and oral communication.
• Possessing a sense of humor.

Qualifications

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Rideshare/TNC/Livery experience required.
• Minimum of 3 years of experience concentrated in rideshare claims adjusting, ideally with:
  • Commercial auto exposures.
  • Both attorney-represented and unrepresented claims.
  • Third-party bodily injury, including catastrophic losses.
  • UM/UIM bodily injury.
  • Litigation experience.
  • PIP a plus, but not required.
• Have active adjuster license(s) and be willing to obtain all licenses within 60 days, including completing state-required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Willingness to travel for clients and claims need.

Requirements

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests.
• Manage an inventory of litigated and non-litigated cases.
• Analyze and review auto insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties or their insurance providers.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Manage both non-litigation and litigation cases related to auto claims disputes, communicating with involved parties, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders.
• Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry.
• Review legal documents and ensure compliance with the initial suit-handling plan of action.
• Serve as corporate representative for discovery review and depositions, and appear as Corporate Representative at depositions and trials when needed.
• Analyze policy language and reach appropriate coverage decisions, drafting coverage correspondence, and proactively managing non-litigated and litigated claim files from inception to closure.
• Direct and control the activities and costs of outside vendors including defense counsel and coverage counsel, experts, and independent adjusters.
• Maintain adjuster licenses and continuing education requirements.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.