[Hiring] Billing Team Lead @Shell

Role Description

The Billing Team Lead is responsible for overseeing end‑to‑end electricity billing operations for Commercial and Industrial customers for SES. This role ensures accurate, timely, and compliant customer invoicing across multiple market territories and utilities, while maintaining strong internal controls, regulatory compliance, and customer satisfaction. This role reports to the Operations Manager and leads billing operations, manages exception resolution, partners cross‑functionally with IT, settlements, customer care, and regulatory teams, and drives continuous improvement in billing accuracy, automation, and scalability.

• Manage the full billing lifecycle, including meter data ingestion, bill calculation, invoice generation, delivery, adjustments, rebills, and credits.
• Ensure accurate application of pricing structures, contract terms, pass‑through charges, taxes, fees, and riders.
• Oversee billing for complex products including fixed, index, block & index, PAR, and customized commercial contracts.
• Monitor and resolve billing exceptions, estimated bills, disputes, and high‑risk accounts.
• Ensure consistent adherence to policies, procedures, regulatory requirements, and market rules impacting customer communications, billing, and account actions.
• Coach, develop, motivate, and performance-manage team members through consistent feedback, observation, and targeted skill building.
• Support hiring, onboarding, training, and ongoing readiness of staff, including reinforcement of knowledge across products, markets, tools, and compliance requirements.
• Partner with settlements and risk teams to reconcile billed volumes and charges against ISO/RTO and utility settlement data.
• Understand and manage interactions with utilities (TDUs/EDCs) including meter data, enrollments, drops, usage corrections, and bill determinants, and support Purchase of Receivables (POR), with and without recourse, including timing, eligibility, and reconciliation.
• Partner with cross-functional teams to resolve systemic issues impacting the customer experience (billing discrepancies, contract interpretation questions, account changes, meter/market exceptions, disputes).
• Ensure billing processes comply with PUCT, PSC, FERC, and state‑specific regulatory requirements.
• Maintain strong SOX/internal controls over billing processes, adjustments, and revenue recognition.
• Support regulatory audits, data requests, and complaint responses related to billing.
• Partner with Finance and Accounting to ensure proper revenue recognition and month‑end close support.
• Own billing system configuration, testing, and enhancements (including upgrades, new markets, or product launches).
• Partner with IT and vendors on billing platform performance, integrations, and automation.
• Support data integrity initiatives across CRM, billing, settlements, and financial systems.

Qualifications

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
• Bachelor’s degree in Finance, Accounting, Business, Information Systems, or related field.
• At least 8 years of billing, revenue operations, or settlements experience, preferably in retail energy or utilities and at least 5 years of people management or team lead experience.
• Strong understanding of utility billing, meter data, and electricity market constructs.
• Deep experience with Intelometry and Excelergy Revenue Manager billing systems, including effectively managing vendor relationships, vendor SLAs, and change management.
• Solid proficiency handling retail electricity EDI transactions, including 814 (enrollment/lifecycle), 867 (usage), 810 (billing), and 820 (payments/remittances), and timely resolution of EDI exceptions with utilities and trading partners.
• Experience in competitive electricity markets (ERCOT, PJM, MISO, NYISO, ISONE, CAISO).
• Knowledge of electricity taxation, gross receipts taxes, and regulatory surcharges.
• Familiarity with SOX controls, audits, and financial close processes.
• Track record leading system migrations, conversions, and E2E testing at scale; experience stabilizing post-cutover operations.
• Strong change leadership, balancing near-term stability with long-term design and capability build.
• Advanced Excel and data analysis skills; experience with SQL or BI tools a plus.
• Demonstrated experience leading a team to meet and improve operational performance metrics and customer satisfaction outcomes.
• Excellent interpersonal, conflict resolution, analytical, and time management skills.
• Ability to multi-task, problem-solve, and communicate clearly under pressure in a fast-changing environment.

Benefits

• The base salary range for this position is $95,000 - $143,000 per year.
• Insurance coverage options include medical, dental, vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs.
• Employees participate in a company pension plan and a 401(k) plan.
• Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.
• Short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance.
• Other compensation such as financial reimbursement for adoption, wellness, education, and personal learning expenses.
• Some roles are eligible for discretionary long-term incentives.
• For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.