[Hiring] Billing Support Specialist @Mindful Care

Role Description

Mindful Care is seeking a Billing Support Specialist to support our revenue cycle team. This role is responsible for providing comprehensive billing support to patients, internal departments, and insurance carriers. You will be managing a high volume of inbound and outbound communications via phone and email, facilitating the collection of accounts receivable, and ensuring accurate insurance verification and authorization processes.

• Patient and Interdepartmental Communication:
  • Answer inbound and make outbound phone calls to patients regarding billing inquiries, outstanding balances, and payment arrangements.
  • Respond to patient emails concerning billing questions and provide clear, concise explanations.
  • Serve as a primary point of contact for interdepartmental communication related to billing issues, ensuring seamless coordination between clinical, administrative, and billing teams.
  • Address and resolve patient billing complaints and concerns with empathy and professionalism.
• Accounts Receivable & Collections:
  • Actively pursue collection of outstanding accounts receivable and patient balances through phone calls, emails, and other appropriate communication methods.
  • Negotiate payment plans with patients in accordance with company policies.
  • Document all collection activities accurately and thoroughly in the billing system.
  • Identify and escalate complex collection issues to management as needed.
• Insurance Verification & Eligibility:
  • Verify patient insurance eligibility and benefits prior to services being rendered.
  • Obtain and document necessary authorizations for services, including but not limited to Genesight testing & TMS services.
  • Communicate insurance requirements and patient financial responsibilities clearly to patients.
  • Troubleshoot and resolve insurance-related denials or discrepancies on the front end.
• Billing Process Management:
  • Assist with the accurate and timely submission of claims to insurance companies.
  • Review patient accounts for billing accuracy and identify any discrepancies.
  • Provide support for all front-end billing processes, ensuring smooth workflow and accurate data entry.
• General Support:
  • Maintain strict confidentiality of patient information.
  • Perform other billing-related duties as assigned to support the revenue cycle department.

Qualifications

• Excellent verbal and written communication skills with a professional and empathetic demeanor.
• Strong negotiation and problem-solving abilities.
• Proficient in medical billing software and electronic health record (EHR) systems.
• Solid understanding of billing codes.
• Ability to work independently and as part of a team in a fast-paced environment.
• Exceptional organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and EHR.

Requirements

• Applicants must be available to work during operating hours (4am-9pm EST); shifts will be assigned by the Billing Support Manager.
• Compensation: $4/hour
• Contract position

Benefits

• At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development.
• Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.