[Hiring] Bilingual Virtual Claim Helper @ChangeMakers

Role Description

This role focuses mainly on the First Nations Child and Family Services and Jordan’s Principle Settlement.

The settlement is aimed at compensating those harmed by discriminatory underfunding of the First Nations Child and Family Services Program, as well as those impacted by the federal government’s narrow interpretation of Jordan’s Principle. Nine Classes are included in this Settlement. Each of the nine Classes is unique and will have its own Claims Process that requires approval by the Federal Court. The Claims Period for each Class will open in phases and we are currently supporting the first two Classes.

As a Bilingual Virtual Claim Helper, you will walk alongside Class Members throughout their claims journey by providing clear information about the settlement and claims process by offering trauma-informed one-on-one support virtually and by phone.

This permanent full-time position is open to candidates located anywhere in Canada willing to work in one of the two Eastern Time Zone (EST) shifts of 10:00 am – 6:00 pm EST or 12:00 pm – 8:00 pm EST. This is a remote position, and you will work from home.

About the Opportunity:

• Support Class Members virtually with information, resources and Claim Form support in a way that feels trauma-informed and culturally safe.
• Assist claimants in completing claim forms, connecting them with existing wellness, legal, and cultural support services.
• Participate in training sessions, including e-courses, de-briefings, and self-directed learning classes.
• Carry out work in a safe manner, following established health and safety protocols, training and instructions.
• Contribute to a positive safety culture by raising safety concerns and sharing knowledge about risks and solutions.

Qualifications

• Strong written and verbal communication skills (French and English).
• Experience working with Indigenous Peoples and communities (three years or more).
• Identifying as Indigenous is an asset.
• Bilingual proficiency in both English and French required.
• Ability to work professionally in an Indigenous language is an asset.
• Strong knowledge of customer relationship management (CRM) systems, Microsoft tools, and other database platforms is an asset.
• Strong knowledge and awareness of Indigenous culture, history, the impacts of (intergenerational) trauma and understanding of the governance structure of Indigenous communities.
• Clear, respectful and professional communication skills in both written and verbal formats.
• Demonstrated ability to lead administrative work while respecting privacy and confidentiality.
• Strong ability to follow established policies, procedures and operational guidelines.
• Access to a quiet, private workspace with reliable internet.
• Willingness to learn, try new approaches, and adapt as work evolves.
• Support a work environment that is safe, respectful, and positive for colleagues, clients, and the communities we serve.
• Demonstrate a shared responsibility for health and safety by complying with applicable legislation and organizational policies, engaging in open communication, participating in safety initiatives, and actively supporting the ongoing prevention of risk and injury.
• Successful candidates will be required to complete both a Criminal Record Check (CRC) and a Vulnerable Sector Check (VSC) as a condition of employment.

Compensation

Starting annual compensation of $60,000-$65,000 (full-time equivalent) plus a rewarding benefits package.

How to Apply

If this role sounds like a good fit, we invite you to submit your resume to https://www.castlemain.com/about/careers/ .

At Castlemain, we know not everyone’s experience fits a checklist. If this role interests you and you feel you can contribute, we encourage you to apply. We value curiosity, and the unique perspectives people bring.

Castlemain is committed to making our hiring process accessible and supportive. If you need accommodation at any stage of the application or interview process, please let us know. We are happy to work with you to ensure your needs are met.