[Hiring] Bilingual Veterinary Receptionist @Scalesource

Role Description

This is not a traditional receptionist role where you simply answer phones and schedule appointments. This is a fast-paced, high-volume veterinary environment where every call matters, every appointment counts, and your ability to connect with pet owners directly impacts the clinic's success.

If you're confident on the phone, understand veterinary terminology, and know how to turn a conversation into a booked appointment, you'll fit right in. If you struggle with high call volumes, need constant supervision, or aren't comfortable discussing services and pricing, this role will be challenging.

We're looking for a Bilingual Veterinary Receptionist to support a busy U.S.-based veterinary clinic. You'll be the first point of contact for pet owners, handling approximately 100 calls daily while managing appointments, answering questions, updating patient records, and helping drive business growth.

Your ability to provide exceptional customer service while converting inquiries into appointments will be a key part of your success.

What You'll Actually Do

• Handle approximately 100 inbound and outbound calls daily with confidence, professionalism, and efficiency.
• Schedule, confirm, reschedule, and manage veterinary appointments while maintaining an organized calendar.
• Explain veterinary services, common procedures, pricing, and appointment availability to pet owners.
• Convert incoming inquiries into booked appointments through proactive communication and effective sales techniques.
• Assist pet owners with questions regarding vaccinations, wellness visits, preventive care, and other veterinary services.
• Maintain accurate patient records, update client information, and document interactions in the clinic's management system.
• Follow up with prospective and existing clients to encourage appointment bookings and maintain customer relationships.
• Use phone and scheduling platforms such as Mango Voice and Navattor to manage daily operations.
• Coordinate with veterinary staff to ensure smooth communication and efficient appointment scheduling.

Qualifications

• Previous experience as a veterinary receptionist, veterinary customer service representative, or in veterinary clinic operations is strongly preferred.
• +4 years of experience in customer service, phone-based support, appointment setting, or a similar client-facing role.
• Fluent English and Spanish with excellent verbal communication skills.
• Proven ability to handle high call volumes, ideally 80–100+ calls daily.
• Experience scheduling appointments, managing calendars, and maintaining accurate customer or patient records.
• Strong sales mindset with experience converting inbound inquiries into appointments or sales.
• Familiarity with common veterinary services, terminology, vaccinations, wellness exams, and preventive care.
• Comfortable discussing pricing, explaining services, and addressing customer objections.
• Experience with veterinary practice management software is a strong plus.
• Familiarity with Mango Voice and/or Navattor is a plus but not required.

Benefits

• Faster Hiring Process: We move quickly, communicate clearly, and don't leave candidates guessing.
• Better Role Matching: You're placed in roles where you can actually perform and grow, not just fill a seat.
• Real Upside: Strong performers unlock raises, long-term stability, and future opportunities.
• Work With U.S. Operators: Gain direct experience supporting a U.S.-based veterinary business and its daily operations.
• Real Ownership: Your work directly impacts customer satisfaction, appointment bookings, and business growth.
• Industry-Specific Experience: Develop valuable expertise in veterinary customer service, appointment management, and client communication.
• Proactive Recruiting: We're actively building our talent network for current and upcoming client opportunities. While this posting may not represent an immediate opening, qualified candidates may be considered as matching roles become available.