[Hiring] Bilingual Technical Support Engineer @Duda

Role Description

We are looking for a Technical Support Engineer to join our team in Florianópolis. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then this is the perfect opportunity for you!

• Respond to customer support inquiries via chat, phone and email promptly and accurately
• Handle technical escalations and collaborate with peers to coordinate solutions
• Promote Duda’s product features and assist customers in adopting Duda’s products for long-term success
• Engage with customers to ensure all Duda functionalities and offerings are fully utilized
• Advocate for customers needs and contribute to our growing knowledge base of articles and videos
• Work cross-functionally with Sales, Product, QA, and Account Management teams to support Duda’s diverse customer base
• Help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers

Qualifications

• Advanced proficiency in written and spoken English is required
• Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of APIs
• Experience with CRM & Marketing tools, Google Analytics, Ads, and CWV is beneficial
• A strong technical curiosity and a drive to understand how things work
• An empathetic, customer-oriented mindset and confidence in solving customer inquiries effectively
• 2+ years of experience providing exceptional customer support in a SaaS or technical software company

Location & Work Model

This is a remote-first role; however, candidates must reside in Florianópolis to align with our team collaboration needs and occasional in-person meetings.

Application Instructions

Please submit an English version of your resume when applying. Interviews will be conducted in English to align with our global communication standards.

Benefits

At Duda, we value creativity, innovation, and collaboration. You’ll have the opportunity to work with a dynamic, talented team, contributing directly to the success of our global support organization. We believe in empowering our people to achieve their best work and create exceptional customer experiences.

Company Description

Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites, and we’re backed by $100 million investment from notable investors.