[Hiring] Bilingual Spanish Service Center Representative @Foresters Financial

Role Description

We are always on the lookout for great new talent to join our Service Center! Submit your application and you could be next to join our team!

Foresters Financial believes superior performance helps us drive innovation and customer experience excellence. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the needs of our employees. Foresters Financial is seeking both Spanish Bilingual and/or Unilingual Service Centre Representatives who are invested in providing exceptional service, while handling complex and intricate customer inquiries related to our insurance products.

• Managing back-office processing tasks
• Handling payment processing
• Focusing on customer retention
• Providing technical support for login issues and our online portal and app
• Promoting self-service and online tools
• Explaining complex insurance terms to customers
• Demonstrating patience and understanding with customers from broad and diverse cultural backgrounds

You will be responsible for ensuring customer satisfaction through efficient and effective communication and problem-solving that fosters and enhances the customer experience and relationship with Foresters Financial.

Are you ready to be engaged? Are you ready for a challenge? Are you ready to work with people you really like? Are you ready to make a difference?

Qualifications

• Post Secondary Education (asset)
• 3-5 years of customer service experience with a passion for service excellence
• Previous inbound contact center and financial service experience is an asset
• Knowledge of insurance products and regulatory requirements is an asset
• Proficient in English and Spanish (verbal and written)
• Proven ability to handle complex customer issues with empathy and professionalism
• Excellent communication skills, both verbal and written
• Demonstrated patience and effective communication skills
• Proficiency in navigating multiple systems including CRM systems and other customer service software
• Experience in back-office and payment processing
• Experience with customer retention strategies
• Strong technical skills with aptitude to troubleshoot technical issues
• Resourceful, with strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Effective multi-tasking and time management skills
• Strong understanding of Contact Center Key Performance Indicators
• College Diploma or University Degree an asset
• Flexibility to work various shifts based on business needs

Requirements

• Must be available to work rotating shifts between the hours of 9:00am and 5:30pm, Monday to Friday
• Occasional Overtime and provide coverage on some Canadian Statutory holidays

Benefits

• Work from home opportunities
• Full time schedules with weekends off (Rotating shifts between 9am-5:30pm EST)
• Full benefits package and pension with company match
• Vacation time and bonus structure
• All required equipment/hardware provided
• Supportive management and co-workers
• Diverse and inclusive working environment
• Constant opportunity to learn, grow and advance your career

Company Description

At Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [email protected] in advance of your appointment.