[Hiring] Bilingual Spanish-English Front Desk Virtual Assistant @HelpSquad, LLC

Role Description

We are looking for a Bilingual Spanish-English Front Desk Virtual Assistant to serve as the first point of contact for patients and provide professional administrative and front-desk support. The ideal candidate is friendly, organized, detail-oriented, and comfortable communicating with patients in both English and Spanish.

• Answer incoming calls from patients in English and Spanish
• Schedule, reschedule, and cancel appointments
• Collect and accurately enter patient information
• Send appropriate forms and documents to new patients
• Respond to general front-desk inquiries
• Route billing, insurance, medication, or other specialized questions to the appropriate team member
• Take accurate notes and document relevant information
• Provide a friendly, professional, and helpful patient experience
• Follow established procedures for handling confidential information
• Maintain patient privacy and follow HIPAA requirements
• Use the company's designated phone, email, scheduling, and electronic record systems

Qualifications

• Fluent in English and Spanish, both written and spoken
• Excellent verbal communication and phone etiquette
• Previous front desk, receptionist, customer service, or healthcare experience preferred
• Strong organizational and attention-to-detail skills
• Comfortable handling multiple tasks and managing appointments
• Professional, friendly, and patient demeanor
• Able to handle confidential information appropriately
• Comfortable learning new software and systems
• Willing to complete HIPAA certification
• Experience working with Spanish-speaking patients

Requirements

• Medical or healthcare front desk experience preferred
• Experience scheduling appointments
• Experience working with an EHR or scheduling system
• Experience handling patient calls

Benefits

• Competitive hourly rate
• On-time payments, every time
• Payments processed via Wise
• Direct client training provided — you are never thrown in blind
• Dedicated Account Manager as your point of contact
• Stable, long-term placement with a growing U.S.-based company
• Exposure to a wide range of modern SaaS platforms
• Potential for increased responsibilities as the company scales
• Tenure recognition for long-term team members
• Clear escalation paths — you always know who to go to
• 100% remote — work from home
• U.S.-based company with structured operations
• Stable, long-term account placements (not gig-style work)
• Supportive team culture across all accounts
• Build your U.S. industry experience
• Exposure to multiple practice types and platforms
• Potential for increased hours or additional accounts based on performance
• Strengthen your resume with verified, legitimate U.S. client experience
• Tenure recognition for long-term team members
• We value loyalty and recognize those who grow with us