Bilingual Spanish Customer Service Representative @VXI Global Solutions
Customer Service
Salary usd 19 per hour
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 2d ago

[Hiring] Bilingual Spanish Customer Service Representative @VXI Global Solutions

2d ago - VXI Global Solutions is hiring a remote Bilingual Spanish Customer Service Representative. 💸 Salary: usd 19 per hour 📍Location: USA

Role Description

VXI Global Solutions busca Agentes de Asistencia en Carretera (Representantes de Servicio al Cliente) dedicados y compasivos para unirse a nuestro equipo. En este puesto crucial, brindará apoyo esencial a los clientes que hayan alquilado vehículos de nuestro cliente y estén experimentando emergencias en carretera. Como primer punto de contacto, atenderá las llamadas de clientes varados, evaluará su situación y coordinará la asistencia necesaria. Su función incluye:

  • Asistencia al Cliente: Atender llamadas entrantes de clientes varados que necesitan asistencia en carretera para vehículos de alquiler.
  • Resolución de Problemas: Evaluar cada situación para determinar la mejor solución, como gestionar el remolque, solicitar asistencia en carretera o brindar cualquier otro apoyo necesario.
  • Coordinación de Servicios: Coordinar con los proveedores de servicios para garantizar una asistencia oportuna al cliente.
  • Seguimiento: Asegurar que los clientes reciban la ayuda necesaria y dar seguimiento para garantizar su seguridad y satisfacción.
  • Documentación: Mantener registros precisos de todas las interacciones con los clientes y los servicios prestados.

Qualifications

  • Customer Service Skills: Proven ability to provide patient, empathetic, and effective customer service.
  • Communication: Strong interpersonal skills and the ability to build rapport with customers during stressful situations.
  • Shift Flexibility: Availability to all shifts, including overnight shifts, weekends and holidays within Contact Center hours (Monday - Sunday) based on business needs.
  • Excellent verbal and written communication.
  • Strong attention to detail and organizational skills.
  • Education: High School Diploma or GED.
  • Background Check: Must pass a background screening upon offer of employment.
  • Typing Skills: Minimum typing speed of 30 WPM/ 80% accuracy.
  • Assessments: Candidates must pass a computer assessment with a score above 80% prior to interviewing.
  • Commitment: Must attend and complete 100% of the training within the first 90 days.

Requirements

  • Previous customer service experience in a fast-paced, phone-based or customer-facing environment.
  • At least 1 year of customer service experience (call center or customer facing) in a single role.

Success Factors for Working from Home

  • Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others).
  • Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
  • Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
  • Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
  • Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
  • Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
  • Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
  • Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

Benefits

  • Competitive Salary: Starting pay of $19.00/hr., plus incentives (based on performance).
  • Comprehensive Training: Paid training to ensure you are fully prepared for success.
  • Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance.
  • Cell Phone Benefits: $25/month per line - unlimited talk, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn a residual bonus every pay period. No limits on payouts.
  • Career Growth: Opportunities for advancement within the company.
  • Company-Provided Equipment: All necessary equipment will be provided.
  • Work-from-Home Convenience: Save time, money, and reduce your environmental footprint.
  • Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities and veterans.
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Bilingual Spanish Customer Service Representative @VXI Global Solutions
Customer Service
Salary usd 19 per hour
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 2d ago
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
×

Apply to the best remote jobs
before everyone else

Access 152,720+ vetted remote jobs and get daily alerts.

4.9 ★★★★★ from 500+ reviews
Unlock All Jobs Now

Maybe later