[Hiring] Bilingual Spanish Call Center Customer Service Representative @Conduent State Healthcare, LLC

Role Description

This role involves providing customer service support for the NJ Family Care Program.

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Qualifications

• High School diploma or GED.
• Internet Speed Test: Must complete an internet speed test and meet the minimum requirements.

Requirements

• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• Background and drug screening required.

Benefits

• $17.00 per hour pay rate (bi-weekly pay).
• Paid Training with Equipment provided.
• Full-time schedule (40 hrs. a week).
• Career Growth Opportunities.
• PerkSpot - Employee discount program.
• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.