[Hiring] Bilingual Social Services Specialist @Devoted Health

Role Description

Social Services Specialists play a key role in supporting members to access the care they want, need, and deserve. You’ll get really good at understanding members’ needs and knowing which programs, resources, and internal teams can help address them. You’ll be an important part of helping us connect members with local social services through outreach and follow-up communication. You’ll demystify often confusing processes like applying for Energy Assistance Programs. This is a fast-paced company that will come with ebb, flows, and last minute changes. A successful candidate will be outgoing, detail-oriented, and have a natural desire to help people. We often require management of several tasks at once so enthusiasm and organization are key.

• Triaging incoming referrals for members with social needs
• Providing operational and administrative support across the team
• Working hand-in-hand with other Devoted teams to address member needs
• Calling a subset of members directly in all of our states and connecting them to community services
• Reaching out to local organizations to ensure members are receiving appropriate support
• Completing the necessary paperwork (i.e. transportation programs and prescription assistance programs) required to enroll in public and community programs
• Using an internal resource library to address those social needs (i.e., transportation, financial, food, medication discounts, support groups)
• Meeting or exceeding performance and quality goals
• Providing inbound call support for members who need Social Services Support

Qualifications

• Fully bilingual in both English and Spanish or in both English and Haitian-Creole
• Enjoying a fast-paced environment
• Understanding urgency and having the ability to juggle multiple priorities
• A history of being organized and having high attention to detail
• Ability & agility to multitask
• Proficient in technology
• A desire to exceed goals and being a great team player with a can-do attitude

Requirements

• 3+ years in a customer/patient-serving role
• Previous experience in social services strongly preferred

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more...