[Hiring] Bilingual - Risk Management Associate @Cencora

Role Description

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

• Process program registrations received via fax, e-mail and phone on a daily basis;
• Ensure prompt updates to program database on an ongoing basis;
• Maintain effective communications with multiple external and internal customers;
• Maintain accurate electronic records of information regarding patient and program registrations, patient data, laboratory alerts, and requests for further information;
• Communicate with internal and external clients as deemed necessary.

The Risk Management Associate will also be assigned other duties and tasks as required.

Qualifications

• Minimum 2 years experience in customer service / data entry role, in an office setting
• Working experience in a pharmaceutical/biotech or healthcare-related industries is an asset
• College diploma or University degree in a related field;
• Proactive customer focus
• Bilingualism an asset

Requirements

• Ability to communicate effectively both orally and in writing
• Professional / courteous / efficient telephone manner
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Ability to work independently and in a team environment;
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture
• Traditional offerings like medical, dental, and vision care
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more