Bilingual Retention Specialist @Insight Pest Solutions Canada
Customer Service
Salary 19.35 cad/hour
Remote Location
Job Type full-time
Posted 1wk ago

[Hiring] Bilingual Retention Specialist @Insight Pest Solutions Canada

1wk ago - Insight Pest Solutions Canada is hiring a remote Bilingual Retention Specialist. πŸ’Έ Salary: 19.35 cad/hour πŸ“Location: EST (UTC-5)

Role Description

The longer the relationship lasts, the stronger it becomes! Retention is about creating lasting relationships that go beyond the initial interaction. It’s not just about keeping clientsβ€”it's about continuously adding value, understanding their needs, and consistently exceeding expectations. On a daily basis, you will serve as the primary and secondary point of contact for our clients, your proactive attitude, strong organizational skills, and problem-solving abilities will ensure that all solutions are delivered efficiently and with a personalized touch. By focusing on delivering exceptional experiences, fostering open communication, and aligning with long-term and company goals, you create a foundation where clients feel valued, engaged, and motivated to stay.

  • Receive and handle all inbound and outbound escalations in a timely and professional manner.
  • Receive and handle inbound calls in a timely and professional manner.
  • Offer exceptional customer experiences by providing tailored solutions - using logic and critical thinking and all parameters, where appropriate.
  • Proactively identify and address potential issues or concerns of escalated cases, ensuring customer satisfaction and retention.
  • Develop and maintain strong relationships with clients, understanding their needs and goals to enhance loyalty and long-term engagement.
  • Liaise with the appropriate department representatives to address any customer concerns or inquiries.
  • Provide feedback and insights to internal teams regarding customer sentiment, trends, and pain points, contributing to service improvement and retention strategies.
  • Exercise administrative skills in using and maintaining all CRM databases and systems, void of error.
  • Deliver first-class customer experiences answering questions and providing information in response to concerns and requests.
  • Identify upsell or cross-sell opportunities within existing accounts, providing additional value while maintaining a focus on customer retention.
  • Perform other tasks assigned by the direct supervisor as, and when, required.

Qualifications

  • Experience working in a call centre environment (preferred).
  • Self-motivated individuals who are able to work with little supervision.
  • Possesses excellent verbal and written communication skills.
  • Empathetic and professional towards customers.
  • Strong organizational skills and the ability to multitask.
  • Possesses an eagerness to learn and work in a team setting.
  • Robust ability to problem solve under pressure and seek support when appropriate.
  • Must be bilingual in both French and English written and oral communications.

Requirements

  • A private, quiet, distraction-free workspace with a door you can shut and work without interruption.
  • Disciplined work ethic - a self-starter with the ability to work independently in a fast-paced environment.
  • Individual headset equipment is preferred.
  • Access to a personal laptop and/or computer.

Network Requirements

  • Internet Download Speed of 50 Mbps or greater.
  • Internet Upload Speed of 15 Mbps or greater.
  • Connection has less than 100ms of latency (ping).
  • Hotspots, dial-up and wireless connectivity are not acceptable connections.
Before You Apply
️
remote Be aware of the location restriction for this remote position: EST (UTC-5)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Bilingual Retention Specialist @Insight Pest Solutions Canada
Customer Service
Salary 19.35 cad/hour
Remote Location
Job Type full-time
Posted 1wk ago
Apply for this position
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️
remote Be aware of the location restriction for this remote position: EST (UTC-5)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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