[Hiring] Bilingual Recovery Associate @Mindr

Role Description

As a Bilingual Recovery Associate, you'll serve as a subject matter expert within our Retention & Collections Organization responsible for retaining customers and collecting any outstanding balance.

Shift: Monday-Friday, 10:00am-7:00pm Central Time (CST)

What You’ll Be Doing:

• Answer inbound calls and text messages assisting customers to remain in compliance
• Contact customers via outbound calls, text messages and/or email to assist with retention and collection efforts
• Follow up on all promise to pays, payment plans and settlements in a timely manner
• Plan, organize and prioritize daily work to meet deadlines
• Adhere to department guidelines and goals to ensure KPIs are met
• Special Projects and all other duties as directed by management

Qualifications

• Fluency in both English and Spanish, with excellent verbal and written communication skills in both languages
• 2+ years' experience in a Customer Service, Collections or Sales role strongly preferred
• Associate degree or equivalent work experience
• Strong problem solving and analytical skills with the ability to identify the problem, analyze possible solutions and decide on the best course of action
• Strong listening skills to understand the needs of the customers and find a way to achieve account resolution
• Ability to multitask effectively in a fast-paced, call center environment
• Highly motivated to meet department goals
• Ability to maintain confidentiality and handle sensitive information with discretion

Benefits

• Average Hourly pay: $18.00 – $23.00+ per hour (made up of base + uncapped performance-based bonus)
• Uncapped earning potential
• Permanently work-from-home position
• All equipment provided
• Proudly recognized as a 2025 Top Workplace and 2026 Top Workplace for Working Parents