[Hiring] Bilingual Personal Response Associate @Lifeline of Canada

Role Description

This position of Bilingual Personal Response Associate (français/anglais) will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have benefited from Lifeline. Only Lifeline offers AutoAlert, the most widely adopted automatic fall detection technology on the market today and an excellent choice for those with a history, risk, or fear of falling. Our commitment to service delivery and the people behind the Lifeline name make us stand apart.

Lifeline is also the only medical alarm service integrated with the Canadian healthcare system through partnerships with hospitals, healthcare agencies, and senior living residences. Lifeline is available to communities across the country.

At Lifeline Canada, our aim is to support our growing senior population and their goals to age in place. The Lifeline service plays an important role in the transition from hospital to home to support independent at-risk seniors, as well as patients with chronic conditions. We help families support their loved ones so they can live more confidently at home knowing help is available at the push of a waterproof button, 24 hours a day.

Our highly trained and caring Response Associates make this possible – whether it’s emergency services, a family member, or neighbour. With its Canadian head office in Toronto and two national Response Centres, Lifeline is the country’s leading medical alert service.

Connect America, as North America’s largest independent provider of connected care, delivers a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

Our headquarters are located near Philadelphia, in Bala Cynwyd, PA, with other offices across North America.

Qualifications

• High School Diploma or GED is required
• Must be fluent in French and English (verbal and written)
• Min 2 years of call center/customer service experience preferred
• Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)
• Knowledge of Windows applications and ability to learn new systems & software quickly
• Demonstrated proficiency in oral and written communication with fast and accurate typing
• Excellent problem-solving skills and attention to detail
• Ability to work independently in a fast-paced environment
• Wired High-Speed Internet Connection Download Speed 50 Mbps (minimum)

Requirements

• Deliver personalized and professional inbound customer service in French and English critical to the safety of our Lifeline subscribers.
• Training: Combination of remote classes and job-shadowing, Monday - Friday 11:00 am - 7:00 pm for 3-4 weeks (including mentor training/job shadowing)
• Working Hours: 8-hour EVENING SHIFT 2:00 PM EST - 12:00 AM EST, scheduled 5 days a week (including weekends).
• Pay rate: $20-$21 hourly
• Workplace: Remote

Benefits

• Dental Care
• Extended health care
• Life Insurance after 3 months

Company Description

Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 50 years.