[Hiring] Bilingual Patient Services Representative @Winning Assistants

Role Description

This remote position supports both clinical operations initiatives, playing a vital role in building client relationships, and managing front-desk responsibilities.

• Handle appointment scheduling, confirmations, and reminders via phone, text, or email.
• Manage patient intake and front desk communications, ensuring smooth onboarding and client interaction.
• Maintain accurate and confidential patient records and files.
• Support insurance verification, pre-authorizations, and billing coordination, including following up on claims when needed.
• Serve as the primary point of contact for patient outreach and follow-ups with families or guardians.
• Utilize telehealth platforms to assist with session coordination and troubleshooting.
• Answer inbound calls in a professional, friendly, and bilingual manner.
• Prioritize and respond to emails, texts, and client inquiries efficiently.
• Ensure clear and compassionate communication with clients and their families.
• Lead outreach effort via email and phone by connecting with local preschools, schools, pediatricians, neurologists, other healthcare providers, and community centers.

Qualifications

• Fluent in English and Spanish (spoken and written) – a must.
• Previous experience in a healthcare setting or with ABA therapy is preferred, but not required.
• Comfortable handling insurance processes, including pre-authorizations and verifications.
• Strong communication and interpersonal skills with the ability to speak confidently with clients and providers.
• Familiarity with Google Workspace (Docs, Sheets, Calendar, Gmail) and telehealth platforms.
• Experience with or willingness to learn Central Reach (preferred).
• Experience managing social media accounts for a business or practice.
• Background in content planning or digital marketing (even basic level).
• Familiarity with HIPAA and confidentiality standards.

Requirements

• Must have relevant work experience.
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory].
• Must be available for video meetings with your camera on (when needed).
• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.