[Hiring] Bilingual Patient Onboarding Associate @Luna Physical Therapy

Role Description

Join our amazing team and start your career with Luna as a Part-Time Bilingual Onboarding Associate! As a Bilingual Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists.

• Manage the registration, scheduling, and rescheduling processes for new and existing patients.
• Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
• Receive, screen, and coordinate telephone calls from healthcare providers.
• Proactively make outbound calls and send emails to patient leads.
• Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations.

Qualifications

• Office Admin experience, 1 year required
• Demonstrates a high level of customer service and interpersonal communication skills
• Call/Contact center or other high call volume experience, 1 year preferred
• Proficient with Google Suite
• Highly detail-oriented
• Ability to multi-task in a fast-paced work environment
• High School Diploma or equivalent
• Must be able to work in the US without restriction
• Fluent in both English and Spanish

Requirements

• Candidates must have reliable, high-speed internet to perform the duties of this remote role.
• A backup internet option is required to ensure uninterrupted connectivity in case of outages.
• To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.

Benefits

• Part time hours - Work a consistent, fixed schedule!
• A fun collaborative and supportive work environment with a fast-growing, innovative company.
• Realistic growth opportunities
• $17 - $17 an hour