[Hiring] Bilingual Patient Engagement Associate @Imagine Pediatrics

Role Description

As Patient Engagement Associate with Imagine Pediatrics, you will be responsible for telephonic outreach to prospective members (parents, family members, caregivers) and helping them get enrolled and set up with Imagine’s app-based technology. Your responsibilities will include:

• Utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit.
• Effectively communicate Imagine services and overcome parent/family objections.
• Represent Imagine Pediatrics to parents and families of medically complex children.
• In coordination with Local Outreach Team, support telephonic outreach to non-engaged and engaged patients.
• Leverage reporting and dashboards to prioritize telephonic outreach to prospective members.
• Successfully meet and/or exceed engagement monthly targets.

Qualifications

• High School diploma or equivalent required
• Minimum of one (1) year of experience working in an outreach, customer service, or call center environment where an outbound communication role was primarily performed
• Bilingual Spanish highly preferred

Requirements

• Passionate and committed to creating the world our sickest children deserve.
• Desire for an active role in building a diverse and values-driven culture.
• Ability to pivot quickly on priorities in a startup environment.

Benefits

The role offers an hourly range of $20-$22 per hour in addition to a monthly bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer