[Hiring] Bilingual Patient Care Coordinator @Sentrex

Role Description

At Sentrex, we thrive when our people thrive. We are currently looking for a Patient Care Coordinator, to be the supportive force that empowers our PerCuro treatment clinics. The ideal candidate will be a proactive problem solver with exceptional communication skills, and meticulous attention to detail.

The Bilingual Patient Care Coordinator will be responsible for managing all aspects of Patient Coordination, including:

• Appointment scheduling
• Reminder calls
• Medication delivery coordination
• Post appointment reconciliation (internal and external)
• Internal coordination communication (with pharmacy, Haven, PSP)

The Bilingual Patient Care Coordinator will provide continuous support for patients by utilizing their impeccable customer service skills and available resources to ensure patients receive optimal care throughout the PerCuro treatment clinic network with ease and in a timely manner.

Qualifications

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services.
• Excellent verbal and written communication, listening, and customer service skills.
• French/English bilingualism is required.
• Strong organizational skills with the ability to cope with changing priorities.
• Self-directed individual who can work independently with minimal supervision.

Requirements

• Must be able to work within the hours of Mon-Fri 12pm-8pm EST.
• Accurately inputting information into various paper and electronic forms.
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment.
• High level of proficiency with Information Technology as well as computer and software skills:
• Microsoft Office suite of applications
• Phone systems and databases
• Typing skills and ability to be a strong functional user of various computer-based programs
• Adheres to confidentiality policy when handling and managing patient data and information.
• Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services.

Benefits

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

The anticipated base salary hiring range for this role is 49k to 55k annually. The final base salary will be determined based on relevant experience, skills, and internal equity.

Company Description

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes.

• Specialty Pharmacy Services
• Customized Solutions for Warehouse, Wholesale & Distribution
• Patient Support Programs
• HCP & Clinic Services

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program