[Hiring] Bilingual Outreach Specialist @Mae Health

Role Description

Mae is hiring a Bilingual Spanish-Speaking Outreach Specialist to support enrollment and engagement of eligible health plan members. You will conduct high-volume outbound outreach to introduce Mae's services, explain doula support, and guide members through enrollment. This role requires strong communication skills, resilience, and the ability to build trust quickly.

This role blends outreach, education, and mission-driven sales. You will introduce eligible members to Mae's services and guide them toward enrollment. Success requires both compassion and the ability to confidently convert interest into action.

You will report to the Member Services Manager.

What You'll Own

• Member Outreach & Enrollment
  • Make 75+ outbound calls daily to eligible members.
  • Educate members in English and Spanish about Mae's services and doula support.
  • Build trust quickly through culturally responsive, compassionate communication.
  • Address questions and objections with clarity and confidence.
  • Secure enrollment during live conversations whenever possible.
  • Guide members step-by-step through the onboarding process.
• Performance & Execution
  • Consistently meet daily outreach and monthly enrollment targets.
  • Prioritize outreach using internal systems and enrollment goals.
  • Document all outreach activity accurately in CRM tools.
  • Identify barriers impacting conversion and communicate solutions proactively.
• Team Contribution
  • Share patterns, trends, and recurring member concerns.
  • Escalate operational or technical issues promptly.
  • Contribute ideas that improve outreach quality and conversion rates.

What Success Looks Like

• This role is performance-based. Outreach Specialists are expected to consistently convert eligible members into enrollments while maintaining high-quality, respectful interactions.
• Minimum 75 outreach calls per day.
• Minimum 120 new member enrollments per month.
• Consistent achievement of monthly targets.
• Clear, accurate documentation and follow-through.
• High-quality member interactions that reflect Mae's mission.

Experience We're Looking For

• Fluent in Spanish and English, written and verbal.
• 1–3 years of experience in patient outreach, healthcare engagement, enrollment, or high-volume call environments.
• Proven track record of meeting or exceeding performance targets.
• Comfortable handling high outbound call volumes.
• Ability to work independently in a fully remote setting.

What Makes Someone Successful at Mae

• Strong influencing and motivational communication skills.
• Emotional resilience when handling rejection or sensitive conversations.
• Highly organized with strong time management.
• Comfortable using Slack, Gmail, CRM systems, and digital tools.
• Quick learner in fast-moving environments.

Work Expectations

• Fully remote, U.S.-based role.
• Full-time, 1099 contract (LLC preferred).
• Monday through Friday availability between 10:00 a.m. and 6:00 p.m. ET.
• Reliable high-speed internet.
• Private, quiet workspace suitable for confidential conversations.
• This is a six-month contract with potential for extension based on performance and business needs. High performers may be considered for expanded responsibilities as the program scales.

Compensation

• $4,500 per month, with potential for additional monthly performance bonuses.

Company Description

Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.

Digital solutions to address cultural deficits in care are at the forefront of femtech innovation, and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health.