[Hiring] Bilingual Outbound Enrollment Agent @Five Star Solutions

Role Description

Five Star Solutions is seeking Bilingual Outbound Enrollment Agents for English and Spanish to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs. This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences. This is a remote position for those that reside in:

• AL
• FL
• GA
• ID
• IA
• IN
• KS
• LA
• MI
• MS
• MO
• NE
• NV
• NC
• ND
• OH
• OK
• PA
• SC
• SD
• TX
• TN
• UT
• VA
• WV
• WI
• WY

Responsibilities include:

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Qualifications

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.
• Must be able to speak, read, & write fluently in English & Spanish.

Requirements

• Pay: $17/hr with $1 differential for nights and weekends + incentives.
• Hours: Monday–Friday between 10:30 AM–9:00 PM Eastern Time with 1 Saturday per month.
• Paid Training: typically 1 week in length from 9:00 AM-6:00 PM Mon-Fri (EST).
• Status: Full Time 40 hours, Benefit eligible 1st of month after 60 days.

Benefits

• Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers.
• Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.