[Hiring] Bilingual Medical Virtual Assistant - Customer Service @Neolytix

Role Description

This role involves providing support as a Bilingual Medical Virtual Assistant in a customer service capacity.

• Prepares and assembles medical record documentation/charts for physician
• Ensures medical record compliance by self-documentation attestation
• Updates patient history, physical exam, and other pertinent health information
• Prepares and sends all documentation to physician for review and approval
• Monitors the duration of basic lab results and screening procedures
• Complies with hospital and medical facility policies, including HIPAA and Joint Commission
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned
• Demonstrates understanding necessary to assess, review and apply criteria

Qualifications

• Previous experience in a customer service or healthcare-related role preferred
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in Microsoft Office and electronic medical records (EMR) systems
• Compassionate and empathetic demeanor
• Desktop/Laptop with at least i3/Ryzen3 processor and 8gb of Ram
• Webcam, Noise Cancelling headset, 30mbps internet speed or above
• Dedicated place at home for work

Requirements

• Full-time employment

Benefits

• Paid training
• Complimentary Medical Coverage
• Life & Disability Insurance
• Work with diverse team members across countries & cultures
• Participate in Clubs based on your hobbies and share your passion with like-minded enthusiasts