[Hiring] Bilingual Mandarin/English Collector @Transworld Systems Inc.

Role Description

Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

• After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver.
• Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.
• Candidates hired for work-from-home positions will receive company-issued equipment.
• Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.
• Work Location: This is a remote/work from home position.
• Compensation: $16.00-$18.00 per hour.
• Responsibilities include outbound calling and accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.

Qualifications

• High School diploma or equivalent.
• 2 years previous call center experience.
• Fluency in both English and Spanish is required.
• FDCPA knowledge preferred.
• Professional phone etiquette and solid negotiating skills.
• Positive attitude and strong customer service aptitude.
• Ability to problem solve and multitask.
• Willingness to maintain confidentiality.
• Ability to exchange accurate information effectively over the phone.

Requirements

• For Remote Positions: The minimum internet speed requirements for remote work are as follows:
• Broadband internet connection (No DSL, or Dial Up).
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots).
• Speed Test Results: 25 mbps download, 20 mbps upload.

Benefits

• Work from home.
• Paid training.
• Team-oriented work environment.
• Growth opportunity.
• Generous bonus opportunity.
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!