[Hiring] Bilingual Inbound Outbound Queue Associate @CVS Health

Role Description

Aetna LTC Inbound/Outbound Queue Associate is responsible for reviewing requests and entering service authorizations within 24 hours into associated applications. They are responsible for successfully sending service authorizations to providers and notifications to Case Managers.

Qualifications

• Must be fluent in English and Spanish
• Must reside in Miami FL
• 2+ Years of Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
• 2+ years’ demonstrated proficiency with personal computers, keyboard and multi-system navigation, and MS Office Suite application (Teams, Outlook, Word, Excel, etc.)
• Strong and effective communication, telephonic and organization skills with ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm.

Requirements

• Motivational interviewing skills
• Call Center experience
• Managed Care experience
• 1-4 years of experience in healthcare field or working in a medical office, hospital setting, case worker in community health setting

Education

• High School Diploma, G.E.D

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

Pay Range

The typical pay range for this role is: $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.