[Hiring] Bilingual Inbound Fraud Specialist @BMO

Role Description

The Bilingual Fraud Specialist, BMO Virtual Connect is accountable to take inbound calls from customers related to fraud.

• Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes.
• Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures.
• Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance.
• Supports trending, analysis and insights generation.
• Provides input and develops recommendations for process and customer service improvements.
• Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.
• Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
• Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
• Documents actions and information found throughout the investigation to develop and maintain account/case files.
• Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.
• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Analyzes data and information to provide insights and recommendations.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.
• Knowledge of banking products, services, processes, and organization is an asset.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Requirements

• Strong verbal and written languages skills in both French and English.
• Open Sunday to Saturday, 7AM to 11PM ET. Candidates must be available during operating hours.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives and discretionary bonuses.
• Other perks and rewards.