[Hiring] Bilingual Healthcare Customer Service Representative @Conduent

Role Description

As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their prescription coverage. You manage a steady volume of incoming calls from customers while navigating multiple systems.

• Must be Fluent in English & Spanish
• Pay Rate: $13.00/hour
• Training duration: 4 Weeks in a classroom and 2 weeks Nesting
• Hours of Operation: 8:00AM – 11:00PM M-F, 8:00AM – 6:30PM Saturday
• Production Schedule: Assigned during training and must be flexible to work during hours of operation
• Paid time off accrued after 180 days (about 6 months) of employment
• Health benefits include medical, dental, and vision starting on the 1st day of employment

Qualifications

• Ability to successfully complete a 4 week virtual training class & 2 weeks of nesting
• Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices)
• Great problem-solving skills
• Ability to effectively multi-task
• High school diploma, GED, or college degree
• Must have 6 months of customer service experience
• Excellent communication skills
• Ability to work weekends (if needed based on call volumes)

Requirements

• Once training is complete and you move to production, incentives based on attendance and overall performance have earning potential up to an extra $4.00 per hour
• We provide all equipment (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
• Must have a home internet connection with 25 Download and 10 Upload Speed
• Must be able to hardwire your work computer directly to your home modem via ethernet
• Must have a quiet, distraction-free workspace
• Manage a steady volume of incoming customer calls while navigating multiple systems

Benefits

• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time