[Hiring] Bilingual Gaming Customer Support @ModSquad

Role Description

Are you passionate about gaming and enjoy helping others? Join a global player support team supporting one of the world's leading online game publishers. As a Gaming Support Representative, you'll assist players in Simplified Chinese and English, delivering exceptional support through tickets and live chat. You'll help resolve gameplay and technical issues while providing a best-in-class customer experience to a global gaming community.

If you're detail-oriented, thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering outstanding written support, we'd love to hear from you.

Qualifications

• Professional fluency in Simplified Chinese and English, with excellent written communication skills in both languages
• Strong critical reading, analytical thinking, and logical reasoning skills
• Exceptional attention to detail and the ability to follow detailed processes
• Excellent research, troubleshooting, and problem-solving abilities
• Patience, adaptability, and a customer-first mindset
• Previous experience providing support through live chat and/or ticket-based platforms
• The ability to quickly learn new tools, systems, and processes
• Confidence asking questions and seeking clarification when needed
• A passion for gaming and a solid understanding of basic PC troubleshooting
• Familiarity with online multiplayer games and gaming terminology

Requirements

Candidates must have access to a dedicated Windows PC that meets or exceeds the following requirements:

• Operating System: Windows 11
• Processor: Intel® Core™ i3 (4.0 GHz or higher) or AMD Ryzen™ 3 (3.5 GHz or higher)
• Memory: 16 GB RAM minimum
• Graphics: NVIDIA GeForce GTX 1050, AMD Radeon RX 570, or equivalent
• Storage: At least 50 GB of available SSD space
• Internet: Reliable broadband connection with a minimum of 50 Mbps download and 10 Mbps upload speeds (fiber preferred)

Additional System Requirements:

• Willingness to install ModSquad's required security software and two-factor authentication (2FA) application
• Access to a webcam or smartphone capable of taking clear photos for identity verification
• A quiet, secure, and dedicated workspace free from distractions
• A high-quality headset with a noise-canceling microphone
• Dual monitors are strongly recommended to support productivity and efficient multitasking

Company Description

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.