[Hiring] Bilingual French Live Verify Agent @U-Haul

Role Description

Live Verify Phone Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smartphone.

Bilingual French Live Verify Phone Agents review the customer's information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch. This position requires:

• Receiving inbound calls and making outbound calls.
• Interacting with customers via chat in both French and English.
• Explaining and/or obtaining the required information to rent.
• Helping multiple customers digitally or via chat.

Please complete your application using the same computer you plan to work from at home. This is required to successfully complete the computer compatibility test and assessments.

Please note:

• The application is not mobile-friendly and should not be completed on a phone or tablet.
• MUST be included in your application in order to be considered:
• Screenshot of your results for the Computer Specs test - Must pass in order to be considered.
• Screenshots of your scores for the Facial Recognition Assessment.
• Complete Criteria Assessments: Tech Skills + Game.

Rate of pay:

• Starting pay is $16.00 per hour, with the opportunity to earn up to $19.00 per hour within the first 6 months based on performance.
• Hourly base pay rate may be higher, depending on state or local minimum wage laws.

How schedules work:

• Shifts are in high demand - first come, first serve basis.
• You must be available to work holidays.
• 25 hours of availability per week.
• Saturday and Sunday are required - 6 hours on Saturday and 6 hours on Sunday.
• May Shift Needs:
• Must work Saturday and Sunday.
• Options for days off: Scattered days off (Monday, Tuesday, and/or Wednesday).
• High Priority Shift 1 - 5:00pm-11:00pm AZ.
• High Priority Shift 2 - 1:00pm-7:00pm AZ.
• Low Priority Shift 3 - 3:00am-9:00am AZ.

Qualifications

• Must be fluent in both French and English.
• Good listening, verbal, and written communication skills in English.
• Inbound call/phone experience (high volume highly preferred).
• Excellent customer service skills with 1 year of phone customer service experience.
• Technically savvy preferred.
• Logic, reasoning, time management, and facial recognition skills.
• Proficiency, attention to detail, and interpersonal skills.
• Ability to multitask and assist multiple customers at one time (online sessions).

Requirements

• Once trained, phone agents will be required to simultaneously assist customers online and on inbound phone calls.
• Reasonable and predictable attendance.

Training / Education

• One week of training is instructor-led with accelerated classroom education and hands-on education in small groups.
• After initial education, you will be working independently with additional continued education courses, counseling, and coaching from the leadership team.
• Class Schedules:
• Tues, Wed, Fri - 9am-1pm AZ Time.
• Tues, Wed, Fri - 4pm-8pm AZ Time.

Technical Requirements

• Operating System: Windows 11.
• RAM: 16GB minimum (32GB recommended).
• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended).
• Storage: SSD with at least 5GB free space.
• Device must have Bluetooth capability enabled (required to support passkey authentication).
• Additional Hardware:
• Webcam (external or built-in).
• USB headset (wired).
• Internet Speeds:
• Ping: under 100.
• Download: 50MB minimum (100MB recommended).
• Upload: 5MB minimum (10MB recommended).

Benefits

• Medical Reimbursement Indemnity Plan.
• Rx Savings Plus Discount Plan.
• Dental Plan.
• Vision Plan.
• Retirement Savings 401(k) Plan.